STANLEY Security Debuts New Vertical & Centralized Operations Team, Network Operations Center at NRF PROTECT 2015
INDIANAPOLIS, IN – (June 22, 2015) – STANLEY Security, a leading global manufacturer and integrator of comprehensive security solutions for a wide range of industries, announces the establishment of its new Vertical & Centralized Operations (VOPS) team and supporting Network Operations Center at the 2015 NRF PROTECT Loss Prevention Conference & Expo this week, June 23-25 in Long Beach, CA. The combination of these entities is dedicated to providing an unparalleled installation and service experience for multi-location retailers. By bringing project management and execution to the highest standard of effectiveness and efficiency, the VOPS team provides tangible ROI and time-saving benefits to STANLEY’s vast network of retail customers.
Vertical & Centralized Operations Team
As part of the broader vertical market solutions division launched earlier this year, the VOPS team enables STANLEY Security to better serve its customers by offering optimized, highly intuitive and integrated security solutions to its retail focused end-users. Along with STANLEY’s newly developed retail vertical market group, the VOPS team delivers superior service delivered through over 75 branch locations throughout North America and strengthened by a group of highly qualified professionals offering broad customer support.
The expanded field services team focuses on bolstering design, application, installation and service processes enabling enhanced productivity through comprehensive project management, as well as sales and operations connectivity that more seamlessly integrates differentiated, first-class technologies, solutions and services in the dynamic retail sector. Bruce Riesterer has been appointed Vice President, Vertical & Centralized Operations for STANLEY Security to lead the credentialed team to directly respond to the needs of retailers nationwide.
“STANLEY Security deploys a comprehensive and collaborative approach to identifying customers’ needs in order to customize the best solution for each customer and maximize their return on investment. The Vertical & Centralized Operations team is an excellent opportunity for us to better partner with our customers by providing the vital support they need at all stages of their security projects,” said Jonathan Rosman, President, STANLEY Security Retail. “Bruce and his dedicated team are an exciting addition to STANLEY’s operations and will provide exceptional support to our highly valued retail customer base.”
The VOPS team provides operations support and scalable resources that drive results for customers and facilitate high quality outcomes through the deployment of highly trained and certified Application Engineers, Design Engineers, National Account Program Managers, Project Managers and Partner Development associates. These experts will be focused on driving consistency, seamless integration and innovative implementation of large-scale projects in retailers’ locations.
“The establishment and expansion of the VOPS team demonstrates STANLEY’s commitment to investing in field operations through resources, processes and systems to better partner and serve our customers. We are dedicated to proactively anticipating our customers’ needs by developing strategies that not only address current and future security requirements, but more importantly are focused on improving their overall operations and increasing their ROI,” Rosman said.
Network Operations Center
In addition to cultivating supportive partnerships between customers and the dedicated members of the Vertical & Centralized Operations team, STANLEY’s world-class Network Operations Center (NOC) is designed to service retail end-users with numerous capabilities in order to bolster operational efficiencies and monitoring capabilities, including:
- Ability to remotely commission and tune Electronic Article Surveillance (EAS) and IP Video systems upon installation
- Ability to remotely monitor and assess health of installed EAS and IP Video systems in real-time
- Ability to remotely diagnose and adjust EAS and IP Video systems in real-time
- Provide 24 hours a day, 7 days a week, 365 days a year support
- Fully redundant power/data/telecommunications support
As a key service offering for retail customers, the NOC also offers support for off-hours installations and operational projects. The NOC expands the end-user’s service and support team as the first point of escalation for STANLEY technicians while on-site, able to assist with remote installations to reduce labor costs for the customer. The NOC can monitor the health of systems remotely and in real-time, notifying the customer if there is an issue before they even realize it – minimizing down-time and ultimately loss. Invaluable troubleshooting, system tuning and maintenance can also all be performed remotely at the NOC to promote immediate, cost-effective relief should system maintenance be required.
“As retailers continue to look for more ways to maximize their ROI, our remote service and diagnostic capabilities help them achieve those goals. It is invaluable to a customer for STANLEY to not only proactively recognize an issue with a given system, but also be able to remotely fix it – saving them the time and cost of having a physical service call. Our clients depend on our ability to provide them solutions that make their operations more efficient and effective,” said Bruce Riesterer.
To learn more about the STANLEY’s Vertical & Centralized Operations team, the Network Operations Center and STANLEY’s broad range of retail-specific products, solutions and services, please visit www.stanleycss.com/retail, or STANLEY Security’s booth (#1419) at the 2015 NRF PROTECT Loss Prevention Conference & Expo this week.
About STANLEY Security
STANLEY Security, a division of Stanley Black & Decker (NYSE: SWK), is a provider of integrated security solutions defining the future of the security industry. STANLEY delivers a comprehensive suite of security products, software and integrated systems with a strong emphasis on service. STANLEY is powered by a culture of continuous innovation, providing revolutionary technology and unmatched customer service to commercial, institutional and industrial businesses and organizations. We focus on complete customer transparency and operational excellence in the five customer touchpoints: account management, installation, service, monitoring and billing. STANLEY takes pride in our signature approach to doing business – offering global resources, with a local touch. As one of the world’s largest and most comprehensive security providers, we’re protecting what’s important to you by designing, installing, servicing and monitoring an extensive array of products and solutions that span the entire security spectrum:
- Specific Solutions for Education, Retail, Healthcare, Financial Services, Government and more
- Intrusion, Fire, Access Control and Video Surveillance Systems
- Systems Integration
- Software Support Solutions
- Automatic Entrance Solutions
- Door Locking Hardware, Closers & Exit Devices
- Master Keyed Systems
- Safe Lock & Vault Solutions
- EAS Asset Visibility Solutions
- UL & Bilingual ULC Monitoring Services
- Real-Time, Online eServices